Equality, Diversity and Inclusion Policy

At Mccrory Hair, we are committed to providing a welcoming, respectful salon experience for everyone. We are an Oxford Road hair salon in Manchester, and our work is built on technical excellence, trust, and a friendly environment where clients and team members feel safe and valued.

Our commitment

We aim to treat every person fairly and with dignity, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

This commitment applies to:
• All clients and visitors
• Our team, freelancers, and applicants
• Training, promotions, and day to day working practices

Inclusive client experience

We want every client to feel comfortable from the moment they walk in.

We will:
• Listen carefully during consultation, and never make assumptions
• Use respectful language, and follow your preferred name and pronouns where shared
• Provide clear explanations and pricing before we start
• Offer expert support for all hair types and textures, including curly and textured hair, and Afro textured hair
• Focus on results that suit your lifestyle, whether that is polished and professional, or a more alternative restyle

If you have any accessibility needs, sensory considerations, or concerns about your appointment, please let us know in advance where possible, and we will do our best to accommodate.

Respectful behaviour in the salon

We have zero tolerance for discrimination, harassment, intimidation, or abusive behaviour towards clients or team members.

If someone behaves in a way that makes others feel unsafe or disrespected, we may refuse service or ask them to leave.

Team culture and recruitment

We are committed to building a team culture that is supportive, professional, and fair.

We will:
• Recruit and develop people based on ability, attitude, and performance
• Provide training and feedback in a consistent, respectful way
• Promote equal opportunities for progression and development
• Challenge unfair treatment and address concerns promptly

Raising a concern

If you feel you have been treated unfairly, or you have a concern related to equality, diversity, or inclusion, please contact us and we will take it seriously.

Telephone 0161 273 3330
Email hair@mccroryhair.co.uk
Visit 340 Oxford Road, Manchester, M13 9NG

Review

We review this policy regularly to ensure it remains relevant and reflects best practice within our salon.